What Owners Should Expect: Top Communication Standards from Your Property Manager

Communication is one of the most important—and most overlooked—parts of property management.

Here's what owners in Mason County should expect:

Timely responses

A manager should answer calls, texts, and emails promptly—ideally within the same day.

Proactive updates

You shouldn’t have to chase information. Managers should notify you of inspections, repairs, and tenant issues before you ask.

Transparent reporting

Financial statements, maintenance logs, and inspection photos should be easily accessible.

Clear explanations

If something breaks, you should understand what happened, what it costs, and what preventive steps to take next time.



At Mell Property Management, communication is our core value—and our owners consistently highlight it in their reviews.