Privacy Policy
Mell Property Management Privacy Policy
Mell Property Management (“Mell Property Management,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.mellpm.com, use our property management services, or communicate with us, including by text message (SMS).
1. Information We Collect
Information you provide to us. This includes information you give us when you submit a form, apply for a rental, sign a lease or management agreement, make a payment, or otherwise communicate with us — such as your name, mailing address, email address, telephone and mobile number, property and tenancy details, payment and financial information, and the contents of your communications.
Information collected automatically. When you visit our website, we may automatically collect device and usage information such as your IP address, browser type, pages viewed, and the dates and times of your visits, including through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
• Provide, manage, and improve our property management and related real estate services;
• Process rental applications, leases, management agreements, rent payments, and maintenance requests;
• Communicate with tenants, property owners, and vendors about accounts, properties, maintenance, and service matters, including by phone, email, and text message;
• Respond to your inquiries and provide customer support;
• Comply with applicable legal, regulatory, and contractual obligations; and
• Protect the rights, property, and safety of Mell Property Management, our clients, and others.
3. SMS / Text Messaging
Mell Property Management offers text messaging (SMS) to our existing tenants, property owners, and vendors for account, property, maintenance, and service-related communications. By providing your mobile number and opting in — through our website consent form, by texting a keyword such as JOIN to our messaging number, or by signing a rental application, lease, or management agreement that includes SMS consent — you agree to receive recurring text messages from Mell Property Management.
Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. Opting out of text messages will not affect your tenancy, ownership account, or other services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Mobile carriers are not liable for delayed or undelivered messages.
4. How We Disclose Information
We do not sell your personal information. We disclose personal information only as needed to operate our business and provide services, including to:
• Property owners, regarding the tenants and properties we manage on their behalf;
• Service providers and vendors who perform maintenance, repairs, or other services for managed properties;
• Payment processors, tenant-screening providers, and similar service partners who help us deliver our services;
• Professional advisors such as attorneys and accountants; and
• Government agencies, courts, or other parties when required by law or to protect legal rights.
As stated above, mobile opt-in information and SMS consent are never shared with third parties or affiliates for their marketing or promotional purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember your preferences, and analyze site traffic. You can usually adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to provide our services, maintain business records, and comply with our legal and contractual obligations.
8. Your Choices and Rights
You may request to access, update, or correct your personal information by contacting us using the details below. You may opt out of promotional communications at any time, and you may opt out of text messages by replying STOP.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of our website or services after any change indicates your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Mell Property Management
121 N 5th St, Shelton, WA 98584
Phone: (360) 427-1339
Email: info@mellpm.com
Website: www.mellpm.com
